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- Object
The general conditions of sale described below detail the rights and obligations of the company MY BEAUTY DOG and its customer in connection with the sale of the following goods: accessories for animals.
Any service performed by the company MY BEAUTY DOG therefore implies the buyer’s unreserved acceptance of these general conditions of sale so that the customer can order from the shop on the website www.mybeautydogmonaco.com. These conditions do not apply to purchases made at other points of sale.
The company My Beauty Dog may modify the provisions of these general conditions of use and sale at any time.
2: Registration
The individual customer can place an order as a guest or by creating a personal account so that his personal information is pre-recorded for his next orders. The professional customer must create a professional account in order to take advantage of prices reserved for professionals and place an order; The professional customer must send to the company My Beauty Dog when creating his personal account, proof of the existence of his professional status.
The customer is solely responsible for maintaining the confidentiality of his username and password allowing him to connect to his personal space.
If the My Beauty Dog company notices that a private or professional customer has communicated false, erroneous or incomplete information when registering, the personal account will be immediately suspended without notice.
3: Items
Items sold on the mybeautydogmonaco.com website are offered for sale while stocks last. In the event of an order after out of stock, the company my beauty dog undertakes to notify the customer within 7 working days in order to offer him solutions: either by indicating to the customer how long this article could be available, or by offering the customer a credit note or a refund for this product. Reimbursement of the price of an item is made within 30 working days following the customer’s written request.
The items offered for sale are all accompanied by a detailed description as well as photographs so that the customer can know the essential characteristics of the products he wishes to buy. Warning: the photographs of the articles are not contractual and the responsibility of the company My Beauty Dog cannot be engaged if errors are present in the detailed description of the articles.
4: Price
The prices of the goods sold are those in effect on the day the order is taken. They are denominated in euros and include all taxes for a private customer, and excluding taxes for a professional customer, provided that the professional customer has had his customer account approved as a professional by the company My beauty dog. To be identified as a professional, the customer must create an account indicating a valid siret number, an intra-community tax number and a professional email address. A code will then be communicated to him so that he can take advantage of prices reserved for professionals.
Transport costs applicable on the day of the order will be added according to the customer’s choice, and will appear when finalizing the order.
The company My Beauty Dog grants itself the right to modify its prices at any time. However, it undertakes to invoice the goods ordered at the prices indicated when the order is registered.
5: Discount
No discount will be granted in the event of early payment.
6: Delivery/Delay
The order will be shipped within 7 days from the date the customer has finalized and paid for his order. It is up to the customer to check the accuracy of the delivery address when finalizing his order. In the event of incorrect information having made it impossible for the carrier to make the delivery, a second delivery at the customer’s expense will be possible. The customer will then have to pay the delivery costs a second time before his articles are returned to him. The payment of these delivery costs will be made by bank transfer.
Delivery is made according to the type of delivery chosen by the customer when finalizing his order. The delivery time indicated when choosing the type of delivery is given for information only and is in no way guaranteed.
Consequently, any reasonable delay in the delivery of the products cannot give rise to the benefit of the buyer to the allocation of damages or the cancellation of the order.
The risk of transport is fully borne by the buyer. During transport, packages may be damaged; it is for this that we recommend that you check the condition of the packages in the presence of the transport provider, and in the event of an anomaly, stipulate it on the receipt slips of the packages in order to have proof and witness by your side.
In the event of a delivery error (products missing or not conforming to the order) from the company My Beauty Dog, the customer must IMPERATIVELY report the problem by email to the address info@mybeautydogmonaco.com within 48 hours of receipt of this order ; if necessary, any complaint formulated beyond this period will be rejected.
The company My Beauty Dog is not responsible for the deterioration of the goods during delivery.
The delivery prices are indicated when finalizing the order. Your package will be delivered to you within 48h to 96h by COLISSIMO, the time may vary depending on the weight and the geographical area.
Pricing conditions :
– Concerning INDIVIDUALS:
Shipping costs are offered from 89 euros including tax to the European Union and Switzerland excluding Corsica and the islands.
For orders whose amount is less than 89 euros including tax, you will be charged a flat rate of packaging, preparation and shipping costs of 7.5 euros including tax.
For other destinations, do not hesitate to contact us for a quote, we deliver worldwide.
Please note: the shipment of certain bulky items may be subject to different pricing; please contact us first if this is indicated in the description of this article.
– Concerning PROFESSIONALS:
Shipping costs are offered from 250 euros excluding tax to the European Union and Switzerland excluding Corsica and the islands.
For orders whose amount is less than 250 euros excluding tax, you will be charged a flat rate of packaging, preparation and shipping costs of 14.90 euros excluding tax.
For other destinations, do not hesitate to contact us for a quote, we deliver worldwide.
Please note: the shipment of certain bulky items may be subject to different pricing; please contact us first if this is indicated in the description of this article.
7: Methods of payment and bank security
The amount owed by the customer is indicated following the confirmation of the order. The payment of the order is made either by credit card or by paypal transfer. The My Beauty Dog company reserves the right to refuse any order or delivery in the event of an existing or existing dispute with the customer.
Orders will not be shipped or delivered to the customer before having had proof of payment for this order by the financial authorities of the company My Beauty Dog.
No personal banking data of the customer is kept or communicated to third parties. When confirming his order, the customer is redirected to the secure payment site of the banking service provider.
8: Exchanges/Reimbursement
For reasons of hygiene, clothing (coat, dress, T-shirt, underwear, socks, etc.), harnesses such as jackets and muzzles will not be exchanged or refunded.
If you have the slightest doubt about a size, do not hesitate to refer to the size guide on each product sheet, or contact us via the whatts’app application, Customer service available from Tuesday to Saturday from 10 a.m. to 5 p.m.
The customer has a right of withdrawal of 7 working days to change his mind. In the event of an exchange or request for reimbursement, the item must be returned to My Beauty Dog as a whole, in new condition and in its original packaging, to the following address in a registered parcel at the customer’s expense: 2 boulevard d’Italie, building le grand palais 98000 Monaco. To be accepted, any return must be notified in advance to the company My Beauty Dog.
Reimbursement will be made within 30 days up to the sums paid by the customer excluding shipping costs. In the event of an exchange request, a new item will be returned to the customer after the customer has cleared the new shipping costs.
9: Retention of title clause
MY BEAUTY DOG retains ownership of the goods sold until full payment of the price, principal and accessories. As such, if the buyer is subject to receivership or judicial liquidation, the company MY BEAUTY DOG reserves the right to claim, within the framework of the collective procedure, the goods sold and remained unpaid.
The texts Logos and photographs present on the site www.mybeautydogmonaco.com are protected by all intellectual property rights. Any act of reproduction and copies will be subject to legal proceedings.
10: Force majeure
The responsibility of the company My Beauty Dog cannot be implemented if the non-execution or the delay in the execution of one of its obligations described in these general conditions of sale results from a case of force majeure. . At as such, force majeure means any external, unforeseeable and irresistible event recognized as such by the Monegasque court and tribunal.
11: Competent court
Any dispute relating to the interpretation and execution of these general conditions of sale is subject to Monegasque law.
In the absence of an amicable resolution, the dispute will be brought before the Court of the Principality of Monaco.